Return & Refund Policy

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• The product must be in the same condition that you received it.

• Proof of purchase or your order number is required.

For health and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they arrived damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used supplements

• Gift cards

• Clearance or final sale items

• Products damaged due to misuse or improper storage

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was shipped.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our mistake or the product arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

How to Start a Return

To request a return, please contact our customer support team with:

• Your full name

• Order number

• Reason for the return

• Photos (if applicable)

Customer Support Email:
zdosswill@gmail.com

Mailing Address:
zdosswill@gmail.com

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it must follow the return process outlined above.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Email: zdosswill@gmail.com

Business Name: Power Pantry